AeroBet terms and conditions explained for Canadian players
Reading a rulebook is nobody’s idea of a Friday night, but the AeroBet terms are where the fun actually gets protected — your account, your bonus, your payout. This independent review breaks down what the operator’s rules say and what each clause means in practice for a player in Canada.
General terms
Opening an account at AeroBet means accepting the operator’s full terms as a binding agreement. AeroBet is run by Hazy Ltd. under Anjouan (Autonomous Island of Anjouan) Gaming Licence ALSI-152406050-FI4 — an offshore licence, not one issued by a Canadian provincial regulator. The casino launched in 2025.
What does accepting the terms actually commit you to?
By registering, depositing or placing a single spin, you confirm that you have read the agreement, that you play with your own money, and that you accept the operator’s decisions on game outcomes, bonus eligibility and account status. The terms may be amended, and continued play after a change counts as acceptance of the new version.
Who is eligible to open an account?
You must be at least 18 years old, or older if your province or territory sets a higher legal gambling age, and you must be legally permitted to gamble where you live. Accounts must be opened in your own name with accurate details — a nickname, a relative’s name or a mismatched address will fail verification later.
The operator does not accept players from a defined list of restricted jurisdictions:
- Afghanistan, Cyprus, United Kingdom, Greece, Israel
- British Indian Ocean Territory, Iraq, Iran, North Korea
- Moldova, Qatar, Ukraine, United States of America
- British Virgin Islands, United States Virgin Islands
Attempting to access the site from a restricted country — including through tools that mask your location — is a breach of the terms and can void winnings.
What are you responsible for as an account holder?
You keep your registration data current, you fund the account from payment instruments that belong to you, and you accept responsibility for every bet placed from your logged-in session. Canadian players can hold accounts in CAD, and the site is available in English and French. Account creation itself is covered here: AeroBet registration process.
Game outcomes are generated by the studios supplying the content, and their rules and paytables govern each title. The operator publishes a total payout figure of 96% across the portfolio. Content comes from:
- Pragmatic Play, BGaming, Evolution, NetEnt, Hacksaw Gaming, Belatra, Platipus, Evoplay
- Endorphina, Playson, Spinomenal, Gamzix, Onlyplay, Nolimit City, Yggdrasil, Red Tiger
- Quickspin, Betsoft, Big Time Gaming (BTG), Blueprint Gaming, Novomatic, Playtech, Microgaming
- Relax Gaming, Ezugi, Spribe, 3 Oaks, Popiplay, Amatic, Mascot Gaming
Account rules
The account section is the part of the AeroBet terms that costs players the most money when ignored. It sets a one-account limit, puts credential security squarely on you, and lists the behaviour that triggers suspension.
One account per person — and how duplicates are detected
Each player may hold a single account. Duplicate registrations are identified by matching names, addresses, email addresses, payment instruments, IP addresses and device fingerprints. Households sharing a connection should expect extra scrutiny, and a second account opened after a first one was closed or restricted is treated as a deliberate breach, not an accident.
Keeping your account secure
Your login details are yours alone. Do not share your password, do not let another person bet from your account, and do not let anyone under the legal age near a logged-in session. Contact support immediately if you suspect unauthorised access — the operator handles security queries around the clock via live chat and email. How your data is handled is set out here: AeroBet privacy policy.
Prohibited activities
- Opening or operating more than one account, including through a proxy player
- Supplying false registration details or documents during verification
- Using payment methods registered to a third party
- Masking your real location to bypass the restricted-country list
- Using bots, automated betting software or exploiting a software fault instead of reporting it
- Colluding with other players or with affiliates to manufacture bonus value
- Charging back a deposit instead of raising a complaint through support
Bonuses and promotions terms
Bonus money is a loan of playtime, not a gift, and the conditions attached decide whether it ever becomes cash. Full offer details live on their own page: AeroBet welcome bonus. What follows here is the contractual side that applies whenever you opt into a promotion.
The welcome offer and its exact conditions
The welcome bonus is 600% up to 9,000 CAD + 450 Free Spins. The terms attached to it are:
- Wagering 35x (deposit + bonus), and 40x on Free Spins winnings
- Minimum deposit 30 CAD
- Bonus validity: 10 days
- Maximum bet while a bonus is active: 25 CAD
- Maximum cashout: 5x the bonus amount, and 150 CAD from Free Spins
- Live Casino games are excluded from bonus play
Break the max bet rule, let the 10 days lapse, or place bonus wagers on excluded content, and the bonus plus anything won from it can be removed. That is the single most common way a promising balance disappears.
How bonus abuse is defined
Bonus abuse covers any strategy that extracts promotional value without genuine play: multi-accounting to claim the same offer twice, low-risk or hedged betting patterns designed to clear wagering with minimal exposure, coordinated play between linked accounts, and depositing purely to harvest a bonus with no intention of playing it through. The consequence is confiscation of bonus funds and related winnings, and in repeat cases account closure. Deposits you made yourself are treated separately from bonus balances.
Deposits and withdrawals
The cashier terms are refreshingly specific: C$30 is the minimum deposit and also the minimum withdrawal, payouts run through a dedicated cashier, and verification must be complete before the first one is released. Method-by-method detail sits here: AeroBet payment methods.
Accepted payment methods
Canadian accounts can be funded with Interac, Visa and Mastercard, Apple Pay, MiFinity, MuchBetter, Skrill, Neteller, Neosurf, Paysafecard, iDebit, Instadebit, Revolut, Open Banking and bank transfer. Crypto is available as a secondary route through Bitcoin, Ethereum, Tether (USDT), USD Coin, Litecoin, Dogecoin and BNB Chain. Withdrawals are normally returned to the method used to deposit.
Withdrawal limits and processing windows
Payout requests are capped at 750 CAD per day and 22,500 CAD per month, with an overall processing window of 0–72 hours before funds leave the cashier. After approval, arrival time depends on the rail:
| Payout method | Time after approval |
|---|---|
| Crypto (Bitcoin, Ethereum, Tether, USD Coin, Litecoin, Dogecoin, BNB Chain) | Almost instant |
| E-wallets (Skrill, Neteller, MuchBetter, MiFinity, Revolut) | 0–24 hours |
| Interac and Visa/Mastercard | 1–3 days |
| Bank transfer | 3–7 days |
KYC verification requirements
Know-Your-Customer checks must be cleared before the first payout. Verification is typically approved in about 24 hours, and the terms allow up to 72 hours. Larger transactions trigger additional steps:
| Requirement | When it applies |
|---|---|
| Valid government-issued ID | Before the first withdrawal |
| Proof of address | Before the first withdrawal |
| Confirmation of the payment method used | In some cases, at the operator’s request |
| Unique six-digit verification code | Transactions over $2,000 |
| Proof of source of wealth (bank statements, employment verification) | Deposits or withdrawals exceeding $5,000 |
Submit clean, unedited documents that match your registration details exactly. A mismatched name or an expired ID is the usual reason a payout stalls.
Fees and charges
Amounts below the C$30 floor cannot be processed in either direction. Your bank, card issuer, wallet provider or blockchain network may apply its own charges and exchange rates, and those sit outside the operator’s cashier — check the terms of your chosen method before you move money.
Responsible gambling
The terms treat gambling as entertainment with limits, not income. Players who want to slow down or stop can request account controls from support, which runs 24/7 on live chat and email. The tools and the thinking behind them are set out here: Responsible Gambling.
Self-exclusion
Self-exclusion suspends access to your account for a chosen period. Once applied, a self-exclusion cannot be lifted early on request, and opening a replacement account during the exclusion period is a direct breach of the account rules. Take a cooling-off period seriously — that is exactly what it is designed for.
Deposit limits
Deposit limits cap how much you can fund over a set period, which keeps a session from turning into a spiral. Requests to tighten a limit take effect promptly; requests to loosen one are handled with a delay so the decision is never made in the heat of a losing run.
Preventing underage gambling
The minimum age is 18, or the higher legal age set by your province or territory. KYC checks exist partly to enforce that: an account that cannot produce valid government-issued ID does not get paid. Adults sharing a device should use password protection and filtering software, and never allow a minor to place a bet from their account.
Dispute resolution
Disagreements happen — a bonus stripped, a payout delayed, a game round that did not settle. The terms set out a straightforward escalation path, and using it in order gets results faster than a chargeback ever will.
How to raise a complaint
- Contact support first through 24/7 live chat or email, with your account name, the date and time, transaction IDs and screenshots of the issue.
- Ask for the complaint to be escalated internally if the first response does not resolve it.
- If the internal process is exhausted, escalate to the licensing authority that oversees the operator.
Keep your own records. Timestamps, transaction references and bet IDs turn a vague dispute into a checkable one.
Governing law
The agreement is governed by the law of the licensing jurisdiction — Anjouan, under Licence No. ALSI-152406050-FI4 held by Hazy Ltd. Because this is an offshore licence rather than a Canadian provincial one, disputes are handled through the operator and its regulator, not through a provincial gaming authority in Canada.
Contact information
Support is reachable 24/7 through live chat on the site and by email, in English and French for Canadian players. There is no dedicated iOS or Android app; the site is used through a mobile browser, as covered here: AeroBet app for Android and iOS. A general overview of the casino sits here: AeroBet full review.
Frequently asked questions about AeroBet
What are the main AeroBet terms and conditions?
The core rules: one account per person, a minimum age of 18 or your province’s legal age, KYC before the first payout, C$30 minimum deposit and withdrawal, limits of 750 CAD daily and 22,500 CAD monthly, and bonus conditions of 35x (deposit + bonus) wagering with a 25 CAD max bet.
Can I have more than one AeroBet account?
No. The operator allows a single account per person, and duplicates are traced through matching names, addresses, payment instruments, IP addresses and devices. A second account typically results in closure of the extra account and forfeiture of any bonus funds and winnings generated on it, with deposits handled separately.
What happens if I violate AeroBet terms?
Consequences scale with the breach. Minor issues such as exceeding the 25 CAD max bet on an active bonus void that bonus and its winnings. Serious breaches — multi-accounting, false documents, bots, third-party payment methods or masked locations — can lead to account suspension, confiscation of bonus-related winnings and permanent closure.
How do I close my AeroBet account?
Contact support through 24/7 live chat or email and request closure, stating whether you want a permanent close or a self-exclusion period. Withdraw any remaining balance first, since a withdrawal still requires completed KYC and respects the C$30 minimum plus the daily and monthly payout limits.
What is AeroBet’s bonus abuse policy?
Bonus abuse means extracting promotional value without genuine play: duplicate accounts claiming the same offer, hedged or low-risk betting patterns to clear wagering, coordinated play between linked accounts, or breaching the max bet and excluded-game rules. The operator can void the bonus and any winnings derived from it, and close repeat offenders’ accounts.
Know the rules, clear your KYC early, and the cashier becomes the easy part — that is when the wins actually feel like wins.